Tenants Information

The reasons why people choose to rent a property from YATES


Over the last few years we at Yates have tailored our service that we offer to ensure that it doesn’t just satisfy our landlords but that it also satisfies our Tenants and ensures that they are comfortable and happy in their new home. We aim to make the whole process from start to finish as seamless and hassle free as possible. The following list is just a few of the key benefits of renting through Yates which sets us apart from our competitors, and keeps on bringing back repeat business time after time.



No Hidden Fees


We aim to keep our fees simple and believe that we are still one of the cheapest in town! View our Consumer Rights

No Hidden Surprises


Our tenancy agreement is thorough and written in plain English.


You are given a draft copy of this prior to signing so you know what you will be signing for on the day!



We arrange for references and Right to Rent checks to be undertaken via our partner, Van Mildert. The application is completed on line and is fully integrated with our in-house software, Jupix, to ensure speedy processing of your application.


Experienced Staff


We have experienced staff members and qualified contractors who co-ordinate property repairs, and we aim to carry out repairs in a timely manner with the help of our industry leading software “Qube”.

24/7 Emergency Call Out


We have a 24hr emergency Tenant Helpline in the event of an emergency.


Our offices are also normally open 7 days a week to report repairs.

In Touch With Utility Suppliers


We read the Gas and Electric meters and notify all of the Utility Companies and the Council of your move.


Leaving you with more time to focus on the important things when moving home.

Separate Client Accounts


We keep our client’s money in a separate “Client Accounts” which means that your money is protected at all times against fraud, misuse or theft whilst in our possession.

Members of the UK ALA


We are members of the UK Association of Letting Agents (ALA), which means that we adhere to a strict code of conduct and always have qualified and knowledgeable staff to help with any enquiry.

Property Ombudsman


In the unfortunate event that you are unhappy with our service we have a clear complaints procedure and we are members of The Property Ombudsman.

Tenancy Deposit Scheme


We are members of The Tenancy Deposit Scheme, all deposits that are taken are lodged with this scheme giving tenant’s piece of mind that their deposit is protected.

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